FAQ

You can schedule a shipment by calling our Customer Support team at 922 722 3131 or writing to [email protected]. Our team will guide you through booking, documentation, and pickup scheduling.
Contact our Customer Service for more details.

We handle the following specialized shipment types:
  • Cold Chain Shipments: Refrigerated (+2°C to +8°C), Control Ambient (+15°C to +25°C), Dry Ice (Frozen), and Liquid Nitrogen (LN2).
  • Bulk & Perishable Cargo: Temperature-sensitive and time-critical goods.
  • Airport-to-Airport Shipments: For urgent, high-priority consignments.
  • Regular & Urgent Courier: Domestic & International services.
Contact our Customer Service for more details.

Yes. We provide validated boxes for all temperature-controlled shipments to ensure compliance and maintain required environmental conditions throughout the transport process.

Yes. We manage Dry Ice (Frozen) shipments with full compliance to IATA Dangerous Goods regulations. Our operations include proper packaging, labeling, and monitoring during transit.

Yes. LN2 shipments are handled with strict compliance to safety and regulatory standards, including proper containment, labeling, and temperature monitoring throughout transit.

Yes. All temperature-sensitive shipments are continuously monitored using advanced tracking and AI-powered systems, ensuring the cold chain is maintained from pickup to delivery.

Our operations team arranges:
  • Pre-shipment documentation review.
  • Cold-chain validated packaging.
  • Transport vehicle preparation for first-mile, in-transit, and last-mile delivery.
  • Transit checks and replenishment as needed.
  • Real-time updates in our ATS/AMTS system.
Similar to refrigerated shipments, our team ensures:
  • Appropriate packaging and labeling.
  • Transport vehicle readiness.
  • Holiday checks and scheduling.
  • Transit handling, monitoring, and last-mile delivery.
Dry Ice shipments are managed with:
  • Proper packaging, labeling, and quantity checks.
  • Transport preparation for first-mile, in-transit, and last-mile.
  • Transit replenishment and monitoring of frozen environment.
  • Compliance with all IATA regulations.
Yes. Airfield Express offers reverse logistics services with professional packing for all types of shipments, ensuring safe return and proper handling of consignments.